Improve your speaking and listening for Functional Skills

Friends communicating

Looking for support with your speaking and listening ahead of your Functional Skills exam? These activities will help you improve. Learn about different communication skills, top tips for presentations and how to speak effectively on the phone.

Different communication skills: Learn how communication is made up of verbal and non-verbal parts.

Listening skills: Find out about bad listening habits and how to be a better listener.

Barriers to communication: Learn about the different things that can make communication difficult.

Presentations and planning: See how to plan and structure a presentation.

Presentation top tips: Top tips to write, create and deliver a great presentation.

Effective communication over the phone: A phone script and examples of professional phone calls.

Top tips for improving your speaking and listening skills: Things you can do every day to be a better speaker and listener.